Designed for telcos and MVNOs, Prvidr offers unmatched expertise in service orchestration, digital transformation, and subscription innovation. We manage all the complexity behind the scenes – freeing you from operational burdens so you deliver market-leading strategies and scale with confidence.
Customer growth and retention
From retail price management and AI driven marketing automation through to customer value management initiatives. We have the expertise to help you grow the lifetime value of your customers through targeted campaign planning and management
Development of affiliate and growth driven initiatives
CVM campaigns to target customer at high risk of churn
B2B and B2C price strategy and management
Contact centre
We enable you to deliver seamless, omnichannel customer experiences across phone, email, live chat, social, and in-app, providing consistent branded experiences at every touchpoint.
Unified case management and smart routing
Consistent brand representation across every channel
Scalable support tailored to your business and your customers
Project management
We lead complex telco programs from strategy to execution – aligning stakeholders, mitigating risks, and delivering results.
Telco-specific methodologies and governance
Reliable delivery, on-time and on-budget
Proven experience across major telco transformations
Product management
From ideation to in-life optimisation, we manage the full product lifecycle. Our market insight and segmentation expertise enables us to craft competitive offerings and evolve them to meet the ever-changing needs of your customers.
Agile go-to-market execution
Data-led planning and decision-making
Continuous improvement in fast-moving markets
Product orchestration and service activation
We simplify backend complexity through orchestration and automation. From pricing to provisioning, we ensure fast, accurate service activation – including SIM, broadband, and number portability.
Seamless integration between BSS and OSS
Rapid, error-free provisioning
Automation that scales with product strategy
Retail product marketing
Drive acquisition, boost ARPU, and reduce churn with smart CVM strategies and data-driven campaigns. From prepaid recharge flows to loyalty programs, we bring marketing and tech together to get results.
Design and launch hyper-personalised lifecycle programs
Recharge and loyalty journeys built on behavioural insights
Growth-focussed creative, grounded in data
Billing and revenue management
We manage complex billing environments with precision and flexibility – from recurring and usage-based billing to partner settlements and revenue assurance.
Subscription and usage billing
Revenue assurance and reporting
Scalable models for evolving monetisation
Service assurance and network monitoring
Our 24/7 NOC/SOC keeps your network running smoothly with proactive monitoring, rapid issue resolution, and root-cause analysis and resolution tracking. We safeguard uptime and SLA adherence, protecting your brand and your customers.
Real-time alerts and diagnostics
Root cause analysis and resolution tracking
Service continuity your customers can trust
Systems integration
We specialise in integrating legacy and modern systems across telco and IT. Our experts ensure smooth alignment of BSS/OSS platforms, real-time data flow, and robust API connectivity to support always-on operations.
Regulatory and compliance support
We embed compliance into all areas of your daily operations. From lawful intercept to ombudsman case handling, our experts manage your regulatory obligations with rigour and professionalism, helping you stay compliant and focussed on growth.
Supporting leading telcos and MVNOs across the world
