Yomojo’s growth accelerated by Prvidr Go

Complete subscription management solution

Yomojo, a rapidly growing Mobile Virtual Network Operator (MVNO) in Australia, provides mobile and broadband services powered by the Optus network. Catering to both consumers and small businesses, Yomojo offers a variety of mobile talk and text plans, mobile broadband, and wireless home broadband solutions.


Yomojo has turned to Prvidr to streamline its offerings, support expansion and enhance customer experience.

Challenges

Yomojo’s initial challenge was managing growth efficiently, especially given the inherent complexities of customer onboarding, subscription management and plan offerings in a competitive market. As the company scaled, managing customer interactions manually or through disparate systems became inefficient. Yomojo needed a more integrated approach to:

• Automate customer management processes

• Expand into new service areas

• Improve efficiency in managing their growing base of customers

• Reduce human intervention in routine customer tasks to focus on customer care

Prvidr’s role

PrvidrGo, our powerful all-in-one, low-code platform enables the company to manage the entire customer lifecycle seamlessly.

• Customer onboarding and plan management:  streamline new customer acquisition, making it easier for users to subscribe to and manage their services.
• Automation: PrvidrGo’s advanced automation capabilities mean minimal manual intervention, significantly reducing operating costs and improving efficiency.
• API Integration: Through APIs, Yomojo can broaden its portfolio with offerings like NBN connections and VoIP services.