Fastter turns to Prvidr Run 
to supercharge and future proof its branded mobile and loyalty solution

Fastter is an Australian first creative telecommunications studio developing and growing branded mobile experiences for Australian Tier 1 and challenger brands across the retail, insurance, fintech, banking, creator, superannuation and fitness industries.

Positioned as a disruptor in the telecommunications space, Fastter’s no cost, no risk and rapid pathway to market required not only a powerful platform but an equally agile and experienced enablement team.

Challenges

As Fastter expanded its customer base, the company faced several operational challenges, including:

• Expertise managing growing customer subscriptions with minimal manual intervention.
• Simplifying the customer journey while maintaining brand authenticity across multiple products, digital assets and customer care.
• Preparing for rapid scaling, particularly in managing large volumes of customer inquiries, plan changes, and billing management.

Prvidr’s role

Fastter partnered with Prvidr to deploy PrvidrRun our fully managed subscription service with end-to-end support and solutions tailored to Fastter’s unique business needs.

Underpinning the hands-on operational support is PrvidrGo our all-in-one, low-code platform designed to manage the entire customer lifecycle, from onboarding to subscription management and billing.

The combination of the Prvidr managed service and platform has provided Fastter with the flexibility and scalability needed to meet its growth objectives while maintaining its commitment to customer simplicity and deep API integration where needed.

Key benefits of PrvidrRun for Fastter include:

• Trusted technical and operational support: Giving Fastter the piece of mind to focus on creating and developing new GTM strategies and branded connectivity solutions.
• Automated customer onboarding and plan selection: PrvidrGo simplifies the user journey, allowing customers to choose and customise their mobile plans with ease.
• Subscription management: Including all aspects of the subscription lifecycle, from upgrades and downgrades to billing and renewals, using an intuitive interface that ensures a seamless customer experience.
• Low-code integration: PrvidrGo’s low-code architecture has enabled Fastter.au to integrate new services and features quickly, without requiring significant development resources. This has been crucial in supporting the company’s rapid expansion.